Confirmation Call Q & A
Camper Order Confirmation Process — Q&A
1. Understanding the Confirmation Process
Q: What is the confirmation process for?
A: The confirmation is the final review of your camper order before reserving your spot in the production queue.
During this step, we review your selected options, layout, and accessories to make sure everything is correct. It is your opportunity to confirm every detail before your order becomes non-refundable and moves into our production queue.
Q: When is it time for my confirmation?
A: After your deposit is placed, you will receive an email with information on how to confirm your build.
2. Completing the Confirmation Process
Q: How do I complete my confirmation?
A: You can complete your confirmation in one of two ways:
Option 1 — Live Call
Schedule a phone or video call with our team to review your build line by line.
This is a great option if you would like to talk through accessory options, installation details, or timing with a member of our team.
Option 2 — Online Form
If you already know your setup and prefer to review independently, you can complete the Confirmation Form.
The form mirrors what we cover during a confirmation call and allows you to review and confirm your selections digitally, on your own time.
Once submitted, our team will review your responses and send your final invoice.
| Option | How It Works | Best For |
|---|---|---|
| Live Call | 1:1 phone or video call with our team to review your build together |
Customers wanting to talk through options or clarify details
|
| Online Form | Fill out the digital confirmation form at your own pace | Customers ready to confirm and move directly to production |
3. After the Confirmation Call or Form Submission
Q: What happens after I complete my confirmation?
A: Your final invoice will be sent in a separate email within 24–48 hours of completing your confirmation.
Once your invoice is paid, your order is locked in and becomes non-refundable. Your camper's spot in the production queue is also locked in, and you will be notified of a timeline for when your camper is estimated to be completed.
4. Changes After Confirmation
Q: Can I make changes after confirming my order?
A: Changes may be possible depending on what you would like to add and where your camper is in the production process.
Changes that require cutting panel material, wiring, or other shop work
If the change requires cutting into panel material, running wiring, or other shop work, a shop fee will apply.
The requested change must first be discussed with a Lone Peak Customer Service Representative by email or phone. Our team member will then check with production to determine whether the change can be completed based on material availability, production requirements, and whether the change would affect other campers currently in production.
If the change is possible, we will provide an invoice for the additional accessory and applicable shop fee. Payment must be received before our team can complete the requested change.
Bolt-on accessories
If you would like to add a bolt-on accessory, such as grab handles, MOLLE panels, load bars, etc. the process depends on your installation method.
HQ Installation:
Bolt-on accessories may be purchased on the day of your HQ installation, subject to availability.
Certified Installer:
If your camper is being shipped to a Certified Installer, any additional bolt on accessories can be ordered online after confirmation and must be shipped directly to your home.
If the accessory arrives before your scheduled installation, you may ask your Certified Installer if they are willing to install it. However, installation of accessories added after your original order is not included in the shipping and installation fee already paid with your camper order.
Installation is at the discretion of your Certified Installer, and any associated installation costs are your responsibility.
Need to Make an Adjustment?
If you notice anything that needs to be changed or adjusted during the confirmation process, please contact our team as soon as possible.
Email: [email protected]
Phone: 509-300-1277
We are happy to help make sure your camper order is accurate and ready for production.
