Order Process

Order Process

What does the order process look like?
We’ve broken it down into three straightforward steps: Design Your Camper, Confirm Your Build, and Schedule Installation. Whether you're still exploring or getting ready to place an order, this is your complete guide to what comes next.

Prefer a quick overview?

To help you get a feel for the full journey, here’s a short video from Kyle. He walks through the entire process — from your first click to installation — and explains how we build each camper to match your vehicle and needs.

Take it away, Kyle!

Detailed Breakdown

Step 1: Design Your Camper

Order Placement
Once you place your order for a baseline camper, your spot in our production queue is officially reserved. From there, you’ll continue designing your camper by selecting from over 20 first-party accessories, color options, and more.

Track Your Spot Anytime
We update our  Camper Tracker  every two weeks, so you can follow your place in line anytime. It’s always accessible at the top of our homepage.

Step 2: Confirm Your Build

Confirmation Call
About four to six weeks before your camper is estimated to be ready, we’ll reach out to schedule a confirmation call. During this call, we’ll:

• Confirm your vehicle details

• Review your selected accessories and colors

• Make any requested adjustments to your build

If any changes are made, we’ll update your invoice. Any balance or refund must be settled before your camper moves into production.

Please note: Confirmation calls are scheduled in daily blocks between 8 a.m. and 12 p.m. PST. These calls typically last anywhere from 10 minutes to 1.5 hours, depending on your questions. We want to make sure you feel fully confident in your build — and we’ll take the time to listen and get everything right.

Payment
Final payment and checklist approval are due after the confirmation call. At this point, your order is locked and non-refundable. Once that’s complete, your build is ready to begin and you're one step closer to adventure!

Production
Your camper moves into production as soon as payment and approval are finalized. Production typically takes 4–6 weeks. Please note that no changes can be made once this step begins.

Step 3: Schedule Installation

Installation Scheduling
Once your camper is complete, we’ll send you a calendar invite to schedule your installation.

Please note: We are only able to schedule your installation or coordinate shipping after all paperwork is submitted and your camper is complete.

Camper Hold Window
Our goal is to complete all installations within six weeks of sending the install invite. We appreciate your prompt scheduling during this window.

Install Location
Installations take place at our Wenatchee, WA facility with our in-house team — at no additional cost.

Address:
13 Pangborn Dr
East Wenatchee, WA 98802

Appointments are available Monday–Friday at 8 a.m., 10 a.m., and 12 p.m. PST, scheduled on a first-come, first-served basis.

Shipping Options
If you’re outside the installation area, we offer shipping to a certified installer. These details are covered during your confirmation call. You can also learn more in our Shipping and Delivery Information.

Still have questions?
We’re always happy to help. Just reach out — every camper and every customer gets personal suppport throughout the process. We’re excited to help you hit the road!